Refund Policy

1. Overview

This Refund Policy outlines the terms and conditions for refunds and cancellations of services provided by IWE Integrated Services LLC. By engaging our services, you agree to these terms.

2. Service-Based Nature

As a business services provider, our offerings are primarily service-based rather than product-based. Refund eligibility depends on the specific service agreement, the stage of service delivery, and the nature of work performed.

3. Cancellation Before Service Commencement

If you cancel services before work has commenced, you may be eligible for a full refund of any prepaid fees, less any administrative costs or third-party commitments already made on your behalf. Cancellation requests must be submitted in writing.

4. Cancellation During Service Delivery

If services are cancelled after work has begun, refunds will be prorated based on the work completed. You will be responsible for payment for all services rendered up to the cancellation date, including any committed expenses.

5. Project-Based Services

For project-based engagements, refund terms are specified in the individual project agreement. Generally, milestone payments for completed milestones are non-refundable, while payments for future milestones may be refunded upon cancellation.

6. Retainer Services

For retainer-based services, unused retainer hours may be refundable depending on the terms of your service agreement. Notice periods for retainer cancellation are specified in individual agreements and typically range from 30 to 90 days.

7. Non-Refundable Items

Certain items are generally non-refundable, including: consultation fees for completed consultations, third-party costs incurred on your behalf, custom deliverables specifically created for your engagement, and administrative fees specified in your agreement.

8. Refund Process

To request a refund, please contact us in writing with your service agreement details and the reason for your request. We will review your request and respond within 10 business days. Approved refunds are typically processed within 30 days.

9. Disputes

If you are dissatisfied with services provided, please contact us to discuss your concerns before requesting a refund. We are committed to resolving issues and ensuring client satisfaction whenever possible.

10. Changes to This Policy

We may update this Refund Policy from time to time. Changes will not affect services already engaged under existing agreements. The current policy applies to new engagements.

11. Contact Information

For refund requests or questions about this policy, please contact us:

IWE Integrated Services LLC
2068 E Osceola Pkwy
Kissimmee, FL 34743
Email: [email protected]
Phone: +1 (813) 555-2847